This Privacy Policy describes how Konzoom (the "App") collects, uses, and discloses your Personal Information when you visit or make a purchase from the App.

Collecting Personal Information

When you visit the App, we collect certain information about your device, your interaction with the App , and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the App.
• Purpose of collection: to load the App accurately for you, and to perform analytics on App usage to optimize our App.
• Source of collection: Collected automatically when you access our App
• Disclosure for a business purpose: shared with our processor.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and mobile money details), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Paystack.

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose

Minors

The App is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the App, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on how to erase your information, please see the ‘Contact’ section below.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, or if you would like your data to be deleted from our databases, please contact us by e-mail at info.konzoom@gmail.com

Last updated: 23-07-2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority